Leadership and Management Development
Problem Solving and Decision Making
Yacht Broker Business Skills
What You Will Learn
Why You Should Certify
Typical Training Schedule
Sales Management
Stress management
Our Philosophies


Personnel Selection
Customer Service
Sales
Management
Team Management

 


“Managing for Success” Series
Manager / Employee
Sales Effectiveness and Placement
Sales Management
Values, Interest and Behavior
Our Philosophies
Core Competencies 
Test Your Knowledge
 

Consulting:

“No matter what the situation, regardless of the personalities, or circumstances, we will make the decisions, which impact your organization and its individuals and processes, equally beneficial to all.”

We will create as much as we can a "WIN –WIN Situation"

Success in an organization is a result of success in the team, and the team derives its success from the success of the individual.

Performance Management – Policy and Procedure

Dead Wood or Powerful Tools

In a small family owned business one can hardly find the necessary management tools to steer the business towards success. Policies, procedures, Performance Standards, pay, sales quotas, sales skills and procedures, technical skills, quality of work, quality control, are all but missing or unheard of. It solely depends on the direction of the owner, and the supervisor. If these things are existent, they are communicated verbally and inconsistently.

When there are no formal boundaries, the playing field becomes difficult to define. What is quality? What is the performance level I should be striving for? Without boundaries employees, agents for the company and sometimes vendors begin to make the decisions. When this happens it is almost impossible to determine if the company is on the right track to success. When employees are on their own it means trouble. Not because the employees are bad, but because they do not have enough information to make proper decisions.

When there are no boundaries one will observe low morale, poor sales and customer service, inconsistent quality of maintenance, and sometimes even theft.

World Maritime Exchange consultants provide a critical resource to their clients—objective insight. This unbiased viewpoint allows consultants the freedom to examine their clients from all angles, including those beyond the scope of, or within, the organization to improve the performance of client organizations and their value. Consultants can function as a "devil's advocate," challenging the current operation of the corporation to pinpoint weaknesses and strengths. This comprehensive analysis results in recommendations tailored towards client needs, providing best practices and ideas for improvement. The end result improves client functionality, effectiveness, quality of decision-making, and ability to achieve their mission goals.

 

 

Capt. Bernard "Berny" Coffey

World Maritime Exchange | World Office 24 Otter Street | Alexandria Bay NY 13607
Voice (315) 482-6415 | Fax +1 (253) 423-9762 | (AIM) wmeyachts1

berny@worldmaritimeexchange.com 

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